The Subway

WELCOME NEWLY HIRED TRANSIT AMBASSADORS!!

The Transit Ambassador Training Resources are at your fingertips to allow all Ambassadors the opportunity to

view videos or policies regarding their role.  The more you know - the better you will do! 

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NEW HIRES TO COMPLETE

1. Signup for your UNIFORM 

2. New Hire Schedule Form

3. Sign up for TransitAmbassador.net

4. Badge Photo - Send as attachment to

  mbtatransitadmin@blockbyblock.com

5. Upload a profile picture to When I Work

6. Review ALL links on THIS website. 

You are compensated for prerequisite training time.  You must come to your first class prepared and ready to answer questions under "Must Know for Day 1" column.  Looking forward to a super fabulous training week!

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MUST KNOW FOR DAY 1

  • An Essential Employee

  • Role of the Ambassador and Location

  • Location Move Policy

  • Uniform Policy

  • Station Checks - what is included & how often?

  • Elevator Checks

  • System Wide Disability.

  • How to de-escalate

  • Positive Imaging

  • Communication with Supervisors/MOD

  • Call out policy

  • Being on time and its importance.

  • How to use the radio (you need to come prepared to properly communicate.)

  • Radio includes Radio Check, Fight on a Platform, Medical Emergency, Person in the Pit, Bridgeplate or SWA Assistance.  You must be prepared to make the calls during class on Day 1.  So please make sure you practice *before* class!